Privacy Policy

Important information

Your privacy is important to us. This Privacy Policy is intended to provide you with information about how we collect and process your personal data. By using our websites and by interacting with us in any way, whether commercial, employment, marketing or correspondence (for example, if you are or have been a customer, employee or supplier), you agree to the terms of this Policy.

This website is not intended for minors and we do not knowingly collect data relating to minors.

If you provide information about other people, make sure you have their consent.

Under data protection law, we are the controller of your personal data.

We aim to protect your personal data using industry-standard perimeter security and endpoint security systems and through internal policies and procedures, all of which are reviewed periodically.

It is important that you read this Privacy Policy together with any other similar policies we may provide to you from time to time when we collect or process your personal data, so that you are aware of how and why we use your data. This Privacy Policy supplements those other policies and is not intended to replace them.

Personal information you post on social media is your responsibility. Once you post public content, you may not be able to edit or remove it.

In our dealings with you, we seek to balance our interests with your rights.

Who we are

History & Heraldry Limited is based at 5 Denby Way, Hellaby Industrial Estate, Rotherham, S66 8HR. We operate a number of brands including History & Heraldry, Heart & Home, Next Pixel, Paper Island and John Hinde. If you have any questions or concerns about how we use your data, you can write to us here, call us on 01709 730700 or email us at privacy@historyheraldry.com.

The personal information we collect and use

Information we collect:

The table below shows the types of personal and sensitive data we hold. This data is held in a combination of electronic and paper-based solutions and systems.

	Cliente	Interesse Registrato (4)	Fornitore, Agente, Appaltatore	Dipendente attuale / ex dipendente
Name	Yes (1)	Yes	Yes	Yes
Mailing address	Yes	Sometimes	Yes	Yes
Phone number	Yes (1)	Sometimes	Yes	Yes
E-mail address	Yes (1)	Yes	Yes	Yes
Credit Check	Yes	No	No	No
Date of birth	Yes (2)	No	No	Yes
Bank / Payment details	Yes (3)	No	Yes	Yes
Work experience	No	No	No	Yes
Gender, ethnicity, religion	No	No	No	Yes
Passport, driving license	No	No	No	Yes
Health, disability	No	No	No	Yes
Unspent sentences	No	No	No	Yes
Holidays, sickness, absences	No	No	No	Yes
Work performance	No	No	No	Yes
Emergency Contacts	No	No	No	Yes
Tax and social security information	No	No	No	Yes
Pension details	No	No	No	Yes
Surveys, competitions (5)	Yes	Yes	No	No

Notes:

(1) We may store multiple names, phone numbers, and email addresses for a customer, such as an Account Manager or Manager. Sometimes this information will be personal, such as a person's name with a personal email address and mobile phone number, while other times it may be generic information, such as accounts@example.com.

(2) Date of birth may be retained for sole proprietorships during credit checks.

(3) We store your bank details if we make payments by cheque or BACS transfer. We do not store credit/debit card details (we are PCI DSS compliant in this area).

(4) Anyone who has registered an interest in us would have given consent to receive brochures, marketing emails, etc.

(5) We need to collect personal information to successfully conduct surveys, contests and other promotions, helping us deliver what you want.

Additionally, our websites and other technologies automatically collect certain information (see below) to help us operate, protect, and improve our services, analyse usage, and enhance user experiences.

Information we collect automatically:

Cookie Policy

History Heraldry uses cookies to improve your experience on our website. We do not transmit or otherwise collect personal information about you as an individual user. Cookies are placed on your computer by every website you visit and most websites, including ours, will not work properly without them. However, if you wish to disable cookies, you can find out how to do this in your browser at AboutCookies.org. History Heraldry uses the following cookies:

(a) First-party cookies: These cookies are created by historyheraldry.com to enable various aspects of our website to work, typically random numbers and letters (PHP session cookies) that identify a specific user's session. These cookies expire when you leave the website.

(b) Third-party cookies: These cookies are created by companies to provide various services that we use to improve our site. The only one we use is Google Analytics, which allows us to determine where visitors come from and the content they view. Google Analytics does not collect any personal information. Cookies that begin with _ga, _gat, _utm(x) are used to collect information on traffic and user activity.

About your device

We may also collect information about your device whenever you use a site. If you have an account with us, we may collect information from or about the computers, phones, or other devices you use to access our services. We may combine the information we collect from your different devices, which helps us provide consistent services across all your devices. Examples of device information we collect include operating system, hardware version, browser type, and IP address.

Record information

We also collect log information when you use our website, which includes among other things: device information, such as web browser type and language; how long you stayed on our website; pages you viewed, identifiers associated with cookies or other technologies that may uniquely identify your device or browser, and pages you visit before or after browsing our website.

How we use your personal information

We use your information in a variety of ways. The table below details what we do and why we do it.

Category of Personal Data	Purpose of the Processing	Legal bases - GDPR
Name and contact details such as email address, telephone number, postal address	Deliver orders Send you service messages via SMS, email or phone, e.g. delivery updates Contact you regarding payments, invoices and credits Legal agreements, e.g. commercial contracts, online account creation	Execution of a contract
	Fraud prevention and detection	Legal obligation
	Send information about our products and services as a company representative	Legitimate interest – commercial
	Send information about our products and services as an individual	Consent
Informazioni sulla data di nascita	Fraud prevention and detection	Legal obligation
Payment Information	Customers – receiving payments and providing refunds Suppliers – Making payments Employees – Making payments	Execution of a contract
Payment Information	Fraud prevention and detection	Legal obligation
Contact history, e.g. by phone, email	Provide customer service and support	Legitimate interest
Contact history, e.g. by phone, email	Fraud prevention and detection	Legal obligation
Information about the technology you use to access and use our systems, e.g. telephone, PC	Improve our website, set defaults such as language	Legitimate interest

Legitimate Interest means our company’s interest in conducting and managing our business to enable us to provide you with the best service, the best products and the best and safest experience. We assess any potential impact on you (both positive and negative) before processing your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).

Execution of the Contract means the processing of your data where necessary for the performance of a contract, such as the provision of goods and services, employment and purchases to which you are a party. Where there is the intention or possibility of a contract between us, we may also process your personal data.

Comply with a legal or regulatory obligation means processing of your personal data where necessary to comply with a legal or regulatory obligation to which we are subject. This typically includes fraud prevention and detection, which in practice is used sparingly.

Consent means that you have agreed to us sending you promotional and marketing information about us and our products and services. You can withdraw your consent at any time by contacting us at privacy@historyheraldry.com o al numero 01709 730700, oppure cliccando sui link di annullamento dell’iscrizione presenti nelle e-mail.

Who we share your personal information with

We share your data with the following categories of companies as an essential part of providing our services:

Members of the History & Heraldry group of companies, as different entities within our group are sometimes responsible for different activities
Companies that deliver your order to you, such as payment service providers and delivery companies
Professional service organizations such as marketing providers and IT partners who help us run our business
Credit reference agencies, law enforcement agencies and fraud prevention agencies, so that they can help you combat fraud. This includes any third party in connection with judicial proceedings in legal proceedings
Companies you approve, such as social media sites

Where possible, we undertake not to share your personal information with third parties.

How long will your personal information be retained?

We will retain your information for as long as you have an account, for as long as necessary to provide you with services, or (in the case of any contact with our Customer Service team) for as long as necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information as needed, even after you close your account or it is no longer needed to provide you with services.

For employees, we will retain your information for as long as you are an employee. We will retain personal data of former employees to comply with applicable employment legislation, for financial purposes (such as tax and pensions) and for other obligations (such as providing employment references).

Candidates, current and former employees of “History & Heraldry”

All information provided will be used exclusively for the processing of the application or, if necessary, to comply with legal or regulatory obligations.

We will not share any of the information you provide during the selection process with any third parties. The information you provide will be held securely by us and/or our data processors, regardless of whether it is in electronic or paper format.

We will use the contact details you provide to contact you and manage your application. We will use the other information you provide to assess your suitability for the role you have applied for.

We do not collect more information than is necessary to fulfill our stated purposes and will not retain it for longer than is necessary. Therefore, if your application is not successful, we will delete or anonymize your personal data once you have communicated your decision. In some cases, we may retain your data for a future opportunity and, in this case, we will ask for your approval in advance.

The information we ask for is used to assess your suitability for the role. You are not obliged to provide the requested data, but failure to do so may affect your application.

You will be asked to provide equal opportunities information. This information is not mandatory and failure to provide it will not affect your application. All information provided will be used solely to produce and monitor equal opportunities statistics.

If we make you a conditional offer of employment, we will ask you for information so that we can carry out pre-employment checks. You must successfully complete the pre-employment checks before we can proceed with a final offer. We are required to confirm the identity of our employees, their right to work in the UK and require assurances of their trustworthiness, integrity and reliability.

We therefore use your information in a variety of ways. The table below details what we do and why we do it.

Category of Personal Data	Purpose of the Processing	Legal bases – GDPR
Name and contact details such as email address, telephone number, postal address	Application process	Execution of a contract
Previous work experience, qualifications, references	Application process	Execution of a contract
Gender, nationality, religion, ethnicity	Equal Opportunity Monitoring	Legal obligation
Passport, visa details	Check legal right to work in the UK and confirm identity	Legal obligation
Health and disability	Checking suitability for work Reasonable adjustments, if necessary Risk assessments, emergency evacuation	Legal obligation
Criminal convictions not time-barred	Application process	Execution of a contract
Bank details	Payment of wages and salaries	Execution of a contract
Holidays, sickness, absences	Ensuring correct rights and payments	Execution of a contract
Work performance	Maintain personnel records in line with job description	Execution of a contract
Emergency Contacts	Details of a family member to contact in case of emergency	Legal obligation
Tax and social security information (NI)	HMRC Compliance	Legal obligation
Pension Details, Westfield Health and Other Benefits	Compliance with company benefit plans	Execution of a contract

Learn more

Further information can be obtained through:

Contattandoci all’indirizzo privacy@historyheraldry.com or on 01709 730700, we will aim to respond to your request within 4 weeks, unless your request is particularly complex.
From the Information Commissioners Office at https://ico.org.uk/